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Complaints
Clinical Negligence Advice Helpline is a member of the ACHAH Group of companies.
Should you wish to make a complaint about The ACHAH Group please do so in writing via post or e-mail.
Email:
via the contact form
Postal address:
The ACHAH Group Ltd,
1st Floor, Manchester House,
84-86 Princess Street,
Manchester M1 6NG
Once a complaint is received it is passed to our Complaints Department who will deal with the complaint as follows:
Our Complaints Department will write to you within 5 working days acknowledging receipt of your complaint accompanied by our Internal Complaints Procedure.
Within four weeks of receiving your complaint we will respond to you with either:
- a final response, or;
- a holding response to explain why as yet the company is unable to resolve the complaint and that we will make contact again within eight weeks of receiving the complaint.
Within eight weeks of receiving your complaint we will respond to you with either:
- a final response, or;
- a response that explains that we are still not in a position to make a final response, outlining reasons for the delays and indicating when the issue is likely to be resolved;
- The correspondence will also state that the complainant may refer the handling of the complaint to the Claims Management Regulatory body if they are unsatisfied with the manner in which their complaint is being dealt with.
Regulated by the Ministry of Justice in respect of regulated claims management activities;
registration recorded on the website www.claimsregulation.gov.uk.
